Let Us Manage Your Cloud Providers

Astirion Cloud Manager helps your business save money, time, and resources by managing your cloud IT infrastructure, applications and service management/operations on your behalf.   Our team works for you, ensuring your cloud providers deliver the services and quality promised to you and needed by your business.

We do this through by providing you with IT service management, or ITSM,  a universal standard and best practice for IT service delivery.  Most medium to large company IT departments and most mature IT providers use this model for service delivery and we believe there is no reason you shouldn’t have this capability, regardless of your size.

Astirion Cloud Manager covers the four (4) important principles of ITSM:

  • Incident Mangement
  • Problem Management
  • Change Management
  • Knowledge Management

 

Astirion Cloud Manager also provides User Request fulfilment as part of our service.

You can learn more about each of these HERE.

Manager Vertical (Transparent)

NO LOCK IN CONTRACTS

SIMPLIFIED PRICING

FLEXIBLE COMPONENTS

LOCAL 24/7 SUPPORT

Key Features

User Requests

We work for you and act as your interface into your Service Providers to make sure they deliver your IT needs – whether it be for a new software application, new hardware, creating a new user or fixing a problem you are having.  Our team are committed to making IT work for you, so you can work in your business.

Incident & Problem Escalation

Act as an escalation point between your business and your Service Providers when problems or incidents occur and are not resolved to your satisfaction.  Will have those difficult conversations with your Service Providers when needed and will drive outstanding problems to resolution

Integration to Astirion Cloud Monitor

We can integrate Astirion Cloud Manager to your instance of Astirion Cloud Monitor so that any alarms raised by Monitor are treated as incidents and notified to the relevant cloud provider as quickly as possible.  This will reduce the impact of any incidents on you, your team and your customers.

Monthly Service Level Reports

Not only will we produce monthly reports showing our performance to our agreed service levels, we can incorporate the performance of your cloud solutions based on information provided by your cloud provider.  If your IT environment is integrated with Astirion Cloud Monitor, these reports can give you a detailed view of the performance of your total IT environment.

  • Prices start from

  • User Portal Access
  • Email Support
  • Monthly SLA Report
  • Support Coverage
  • Monthly User Requests
  • Incident Management
  • Monthly Incidents
  • See link below this tableIncident Service Level
  • Problem Management
  • Change Management
  • basic

  • $200

    per month

  • yes
  • yes
  • yes
  • Monday to Friday 8am-5pmBusiness Hours
  • 2
  • yes
  • 10
  • Bronze
  • yes
  • yes
  • enhanced

  • $500

    per month

  • yes
  • yes
  • yes
  • Monday to Friday 8am-5pmBusiness Hours
  • 5
  • yes
  • 30
  • Bronze
  • yes
  • yes
  • premium

  • $1,000

    per month

  • yes
  • yes
  • yes
  • Monday to Saturday 8am-11pmExtended Hours
  • 10
  • yes
  • 100
  • Silver
  • yes
  • yes
  • ultimate

  • $5,000

    per month

  • yes
  • yes
  • yes
  • 24 hours / 7 days24/7
  • 30
  • yes
  • Unlimited
  • Gold
  • yes
  • yes

Click HERE to read our Service Levels

Contact Us

Enquire now about how Astirion Cloud Manager can help your business.  Complete the form below or give us a call on (02) 8003 5595 today.

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